Frequently Asked Questions
Last updated: February 21, 2015
What is Zilino?
Zilino is a web-based solution for hosting advanced group dialogues. Zilino enables facilitators and other group process practitioners to design, host and manage deliberative online forums and other types of intentional, well-structured, well-facilitated and outcome-oriented participatory processes.
Who should use Zilino?
Zilino is for anyone in charge of leading productive dialogue processes over distance or over time. Zilino enables organizations in the public, private and non-profit sector to engage their stakeholders, constituents and communities in collaborative problem solving and decision making.
What are some of the typical engagement scenarios?
Zilino works great for any situation that requires high-quality dialogue or deliberation, or is intent on turning group input into specific outcomes or deliverables:
- In the public sector, Zilino supports citizen forums, virtual town halls, public consultations, strategic planning, collaborative policy making, participatory budgeting, and more.
- In the higher education sector, Zilino can be used as a teaching device, to support dialogue-based learning, as a platform for cross-campus engagement, and for academic research.
- In the private sector, application areas include employee engagement, market research via virtual focus groups, expert forums, and virtual think tanks.
- In the civic sector, Zilino has been used to bring various citizen engagement processes online and vastly increase their reach, including National Issues Forum.
How is Zilino different?
Zilino is built with the understanding that advanced dialogue, whether online or offline, is a process design and facilitation challenge first, and a technology challenge second. Meaningful dialogue requires a number of soft skills and techniques that technology can't yet provide on its own. Dialogue, as it turns out, doesn't run on auto pilot.
We believe that in order to support meaningful dialogue, technology must align with the principles of good process. Building on decades of experience in this field, Zilino takes key building blocks of successful group process and makes them available online in ways that give the facilitator the flexibility and the confidence to focus on their job: leading diverse groups to successful outcomes across a wide range of engagement scenarios.
Our feature list shows you how we're starting to make this ambition a reality.
Is Zilino ready to be used in live projects?
Yes! Zilino is currently in beta and has already being deployed successfully in the public, non-profit and higher education sector in the United States and Australia. Most of the initial feature set is complete, and we still take the time to carefully vet each project idea in order to ensure Zilino is a good fit. Contact us to discuss your concrete project needs. Once we are confident that Zilino can support what you are trying to accomplish (and support it well), we will get you up and running in no time.
How long does it take to get started?
Technically, it only takes a few minutes to set up a new project space. Configuration and customization (designing and uploading a branded header image, adding basic project content, setting up the facilitator team etc.) may require a little more time depending on how much prep work has been done, typically between a few hours and a few days. In many cases, doing marketing and outreach for your community engagement or public participation program will require the most time, from a few days to several weeks.
How much does it cost?
Zilino offers three pricing categories: per-project fee, subscription and full-service package.
Pricing generally depends on your group size, the number of facilitator seats, and the feature set you require. Please see our pricing page for details or contact us to discuss which approach is right for you.
Who is behind Zilino?
Zilino is brought to you by Intellitics, Inc., a digital engagement startup based in San José, California (USA).
What's up with the name?
The name Zilino is derived from the Latin cōnsilium, which—depending on the dictionary—can mean a number of things, e.g. deliberation, consultation, assembly, a considering together, counsel, resolution, plan, suggestion, advice, advisory board, judgment, or wisdom. In short, exactly the kind of things we want to enable people to do via the app.
Where did you find the pictures used on this site?
Please have a look at the credits page.
Please get in touch, and we'll get back to you right away. We'll keep expanding the FAQ as more questions come in.
On most days, we're available via chat during business hours (check the little widget in the bottom right corner of the page to talk to us).